Welcome to the Rundown

Here's everything you'll need to plan your visit to Smashit2. 

Cancellation, No Show, and Rescheduling Policy  

To cancel or reschedule, call us at 774-415-1748.  


If you contact us at least 48 hours from your appointment, you may reschedule once without a fee. If less than 48 hours, you will be charged a processing fee of $25.00.


No refunds will be given for cancellations with less than a 48-hour notice from your appointment. Cancellations greater than 48 hours will incur a processing fee: $25 flat fee and the fee will be subtracted from your refund.


No refunds will be given for no calls or no shows.  If you contact us after your appointment start time this will be considered a no call, no show. Please understand that it costs us time and resources to set up your rooms for the best possible experience. We also give priority to our visitors who book online over walk-ins or last-minute call-ins.  


If we must cancel your visit due to unforeseen circumstances, you will receive a full refund or credit toward your next visit. We will also give you a discount coupon to be used on any future visits.

However, cancellations due to non-compliance by participants in Smashit2 activities will not receive any refunds or future discounts.


A waiver must be completed and signed before entering the Smashit2 RoomMinors between the ages of 13-17 must be accompanied by a parent or legal guardian over the age of 18 who will complete a waiver and sign on your behalf.   


Smashit2 does not claim to be a mental health or medical facility. We do not intend to diagnose, treat, cure, or prevent any mental health disease. We do not diagnose or provide medical therapy oany kind. We are classified as entertainment only. If you feel that you have a mental illness or medical issue, please see a licensed physician.  

You may overexert yourself during your Smashit2 Room activities. Please consult a doctor before participating in our programs. 

All sessions will be under surveillance and video monitoring.

Smashit2 Safety Rules  

  • All participants, or parents/guardians of minors, must have a signed waiver on file prior to entering any Smashit2 Room.
  • All participants MUST have closed-toed shoes to enter the Smashit2 Room.
  • All participants must wear all required Personal Protective Equipment (PPE) while in the Smashit2 Rooms regardless of activity level.  (safety glasses, face shields, hard hats, and gloves)
  • All participants are encouraged to wear your own long sleeves and long pants. We have a place to change into your clothes. If you show up without appropriate long sleeves and pants, you will be required to buy a disposable jumpsuit for $15.00.
  • All participants must participate in the mandatory Smashit2 Safety Briefing
  • Anyone under the age of 13 is NOT PERMITTED in the Smashit2 Rooms at any time. Participants ages 13-17 must be accompanied by a parent or legal guardian at least 18 years of age.
  • Adults bringing other parent’s children MUST have a waiver signed by the legal guardian or parent, you CANNOT Sign.
  • When in the Smashit2 Room, participants must respect the marked boundaries on the floor to avoid accidental contact while smashing.
  • In the event YOU or any participant needs immediate attention from the staff, or you need the session to STOP,  OPEN the curtain and EXIT to the viewing area.
  • Women who are pregnant are not permitted to participate in Smashit2 Room activities.
  • NO more than 4 participants in any room allowed.
  • NO one shall be permitted to participate, if under or suspected of being under the influence of drugs and/or alcohol.
  • Smashit2 Tools shall only be used to smash the materials provided. DO NOT smash the walls, and/or doors, or other people in the room.
  • DO NOT use tools for horseplay or in a threatening manner.
  • No outside smash tools are allowed. Participants must use provided equipment.
  • Participants must follow all posted rules.
  • No hitting anyone in the room with you.
  • Smash all items provided to you in your Smashit2 purchased package. You may use the tables and spools to smash items on.
  • NO throwing items against the wall.
  • Keep control of your body.  No running into other people or walls

VIOLATION of any of these rules could result in an immediate stop of your session and YOU may be asked to leave. NO REFUNDS for session suspension due to violation of any Smashit2’s Safety Rules

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